Search
Submit a request
Hey, how can we help?
Submit a request
Submit a request
RM11 Concierge
Guests (i.e. Viewers)
Guests (i.e. Viewers)
Accepted Payment Methods
RM11 accepts the following payment methods to pay for services: Credit ...
Refunds
RM11 generally does not offer refunds for subscriptions or tips. Once a ...
Do subscriptions renew automatically?
Auto-renewal on RM11 is a feature that automatically renews your subscri...
Finding a Host / Creator
Hosts must personally share their private link with you for their profil...
How do I subscribe to an account?
To subscribe to an account on RM11, follow these steps: Click the Host'...
How to view how many Tokens I have purchased?
To view Tokens purchased, go to your Profile > Settings > Tokens.
How to purchase Tokens?
To purchase tokens, go to your Profile > Settings > Tokens > Get Tokens
How long does a membership last?
A membership on RM11 typically lasts for one month. At the end of the me...
How can I view the memberships I've joined?
To find your subscriptions on RM11, follow these steps:Log In: Sign in t...
Chargebacks/credit card disputes
Chargebacks occur when a subscriber disputes a transaction with their ba...
Cancel a subscription/membership
To cancel a subscription on RM11, follow these steps:Log In: Sign in to ...
What should I do if I see a message saying “This page is not available”
If you encounter a message stating "This page is not available," it coul...
I cannot find my subscription
If you're unable to find your subscription on RM11, here are a few steps...
I’m unable to subscribe to an account
If you're having trouble subscribing to an account on RM11, here are a f...
Free Trials
Some RM11 Hosts offer free trials for new users, allowing them to explor...
Why subscribe to an account?
Subscribing to an account on RM11 can offer several benefits: Exclusive...
What is the difference between subscribing and following?
On RM11, subscribing and following refer to different interactions with ...
Powered by Zendesk